- Definition of company information technology experiences over the medium   term;
- Analysis and assessment of the Total Cost of Ownership (TCO);
- Surveying of the technological and application infrastructure;
- Definition and supply of a mix of the most effective services to reduce Total     Cost of Ownership (TCO);
- Assessment of improvement plan service and structure;
- Definition of contract specification based on service levels that can be             agreed upon and measured (SLA);
- Constant monitoring of indicators and service levels.